Terms & Cancellation

Ride requests and confirmations

A ride request submitted through this website, by phone, text, or email is not a confirmed reservation. Crown Premier Ride will review availability, trip details, route, vehicle capacity, and pricing before confirming a ride.

A ride is confirmed only after Crown Premier Ride communicates confirmation directly to the customer. Customers are responsible for reviewing and promptly reporting any errors in confirmed trip details.

Availability

Crown Premier Ride is available 24/7; however, all rides remain subject to driver and vehicle availability. Advance requests are recommended, particularly for airport transportation, early-morning pickups, late-night travel, special events, multiple stops, and out-of-town trips.

Pricing and payment

Flat rates may be available for airport transportation. Corporate travel, event transportation, hourly service, out-of-town trips, and other custom transportation needs are quoted based on trip details.

Crown Premier Ride accepts cash, Zelle, and card payments. Payment timing and the preferred payment method will be discussed when the ride details and price are confirmed.

Unless specifically included in a confirmed quote, additional costs such as tolls, parking, airport fees, waiting time, extra stops, or material changes to the route may affect the final price. Ask Crown Premier Ride about any expected additional costs before confirming your trip.

Passenger and luggage capacity

Crown Premier Ride uses a private Chevrolet Suburban SUV that is most comfortable for up to five passengers traveling with luggage. Customers should provide an accurate passenger count and disclose large luggage, oversized items, child seats, or other special transportation needs before a ride is confirmed.

Crown Premier Ride may decline or adjust a request when the number of passengers, luggage, or requested items cannot be safely or comfortably accommodated.

Airport travel and flight information

For airport transportation, customers should provide accurate pickup details and flight information when applicable. Airport pickup procedures, meeting locations, waiting time, and trip timing will be confirmed directly based on the airport, terminal, flight details, and the customer's needs.

Customers should notify Crown Premier Ride as soon as possible of flight delays, cancellations, airline changes, missed flights, or other changes that may affect the scheduled ride.

Changes and cancellations

If your travel plans change, please call or text Crown Premier Ride as early as possible. We will make reasonable efforts to accommodate changes whenever possible; however, changes, cancellations, and out-of-town requests remain subject to availability and any terms agreed upon when the ride was confirmed.

Crown Premier Ride may discuss additional terms, including cancellation timing or charges, for special events, lengthy out-of-town travel, multiple-stop trips, high-demand dates, or other trips that require special planning. Any such terms will be communicated before the ride is confirmed.

Customer responsibilities

Customers must provide accurate contact, pickup, destination, passenger, luggage, and flight information. Customers are responsible for being ready at the agreed pickup time and for promptly communicating travel changes or delays.

Crown Premier Ride may decline service or end a trip when necessary for safety, lawful operation, vehicle protection, or respectful conduct.

Service area

Crown Premier Ride regularly serves Houston, IAH, Hobby Airport, downtown Houston, the Galleria, the Texas Medical Center, Sugar Land, Katy, Bellaire, and Memorial. Select out-of-town transportation may be available by request and is subject to availability, route, timing, and custom pricing.

Changes to these terms

Crown Premier Ride may update these terms when its services, booking process, payment options, or policies change. The effective date at the top of this page indicates when these terms were last updated.